Plain-English summary
Cancel before customized research begins and we will refund the purchase. Once work begins, personalized research is generally non-refundable, but we will correct material errors and address duplicate charges or a failure to deliver.
1. Pilot Pack and individual briefs
- Before research begins: eligible for a full refund.
- After customized research begins: generally non-refundable because time has been committed to a personalized deliverable.
- After delivery: non-refundable, but you may request correction of a material factual or formatting error within seven days.
- Non-delivery: if we do not deliver or communicate a material delay, you may request completion or a refund.
2. Monthly membership charges
You may cancel at any time to stop future renewals. The current billing period is generally non-refundable and service remains available through that period. We may provide a full or partial refund for duplicate charges, billing errors, or failure to provide the purchased service. This does not limit rights that cannot legally be waived.
3. How to request a refund
Email detroitopportunitydesk@gmail.com with the subject “Refund request.” Include the purchaser's name, business name, payment email, purchase date, product, and reason. Do not email card or bank-account numbers.
We aim to acknowledge requests within one business day. Approved refunds are returned through Stripe to the original payment method; your bank controls when the credit appears.
4. Chargebacks
Please contact us first so we can investigate and resolve billing or delivery concerns. This does not prevent you from exercising any rights available through your card issuer or applicable law.